These Terms and Conditions (hereinafter: "Terms") define the rules for providing IT services, selling computer equipment, and software by Przemysław Olszański, conducting business activity under the name Strefa IT Przemysław Olszański, registered in the Polish Central Registration and Information on Business (CEIDG), principal place of business: ul. Królewska 65a/1, 30-081 Kraków, Poland, NIP (Tax ID): 677-232-57-22, REGON: 122929081 (hereinafter: "Service Provider" or "Seller").
These Terms constitute an integral part of every agreement concluded between the Service Provider and the Client. Commencing cooperation is tantamount to acceptance of these Terms.
In matters not regulated by these Terms, the provisions of the Polish Civil Code and other applicable provisions of Polish law shall apply.
The scope of provided services and sold products includes, among others:
- Supply and configuration of computer equipment (laptops, desktops, servers, network devices).
- Implementation and management of Microsoft 365, Azure, Windows Autopilot, Microsoft Intune environments.
- Design, installation, and maintenance of computer networks (LAN/WAN, Wi-Fi, VPN).
- Server infrastructure and backup solutions.
- Technical support and IT service (on-site and remote).
- Software licensing for businesses.
An order is placed by:
- Accepting an Offer issued by the Service Provider (in writing, by e-mail, or through the client portal).
- Signing an agreement or order by a person authorized to represent the Client.
- Placing an order via e-mail at biuro@strefa-it.pl.
The Agreement is deemed concluded at the moment of written (e-mail) confirmation of acceptance of the order for fulfillment by the Service Provider. The Service Provider reserves the right to refuse an order without stating a reason.
All prices quoted by the Service Provider are net prices, to which VAT at the applicable rate shall be added, unless expressly stated otherwise.
Payment Terms
- Invoices are issued to the details provided by the Client in the order.
- The standard payment term is 14 days from the invoice date, unless the parties have agreed otherwise in writing.
- For large orders, the Service Provider may require an advance payment (up to 50% of the net order value) before commencing fulfillment.
- Payments are made by bank transfer to the account indicated on the invoice — BNP Paribas Bank Polska S.A., SWIFT/BIC: PPABPLPKXXX (PLN: PL 27 1750 0012 0000 0000 2236 0639, EUR: PL 22 1600 1462 1085 2071 3000 0004, USD: PL 92 1600 1462 1085 2071 3000 0005).
Payment Delays
In the event of a payment delay, the Service Provider is entitled to charge statutory interest for delays in commercial transactions in accordance with the Act of 8 March 2013 on Counteracting Excessive Delays in Commercial Transactions. The Service Provider reserves the right to suspend fulfillment of subsequent orders until outstanding payments are settled.
Order fulfillment timelines are determined individually in the Offer or order confirmation. The stated timelines are approximate and may change due to reasons beyond the Service Provider's control (manufacturer availability, force majeure, logistical issues).
- Equipment is delivered via courier or in person by a representative of the Service Provider.
- Delivery costs are specified in the Offer; if not included, they are charged according to the current price list.
- The risk of accidental loss or damage to goods passes to the Client at the moment the shipment is handed over to the courier.
- The Client is obligated to inspect the shipment in the presence of the courier and prepare a damage report if mechanical damage is found.
Manufacturer Warranty
Computer equipment is covered by the manufacturer's warranty under the terms specified in the warranty card included with the product. The Service Provider assists in the warranty process at the Client's request.
B2B Warranty Exclusion
Filing Complaints
Complaints regarding equipment defects or improper service delivery should be submitted in writing (by e-mail) to biuro@strefa-it.pl within 7 days from the date the defect was identified. The complaint should include: order number, description of the defect, and photos documenting the issue.
The Service Provider shall process the complaint within 14 business days of its receipt.
The Service Provider shall not be liable for:
- Indirect financial losses, lost profits, or loss of Client data.
- Damages resulting from force majeure (external infrastructure failures, natural disasters, actions of state authorities).
- Delivery delays caused by reasons attributable to the manufacturer or carrier.
- Malfunction of software or cloud services resulting from errors by manufacturers (Microsoft, Google, etc.).
- Damages resulting from unauthorized use of equipment or access credentials by employees or third parties on the Client's side.
Confidentiality
The parties undertake to maintain the confidentiality of all technical, commercial, and organizational information exchanged in connection with the performance of the Agreement. This obligation shall remain in effect for a period of 3 years after the termination of cooperation.
Intellectual Property
All materials, documentation, configurations, scripts, and other works developed by the Service Provider in the course of service delivery remain its intellectual property until full payment of remuneration by the Client. Upon payment, the Client acquires a non-exclusive license to use the aforementioned materials for the purposes of their own business activity.
Personal data of contact persons designated by the Client is processed by the Service Provider as the data controller for the purpose of performing the Agreement and for purposes arising from legal obligations. Detailed information is provided in the Privacy Policy.
By providing personal data of their employees or associates, the Client undertakes to inform those individuals about the processing of their data by the Service Provider (Art. 14 GDPR). Contact for personal data matters: rodo@strefa-it.pl.
- These Terms shall enter into force on the date of their publication on the strefa-it.pl website.
- The Service Provider reserves the right to amend these Terms. Clients shall be notified of material changes with 14 days' advance notice.
- Any disputes arising from Agreements shall be resolved by the court having jurisdiction over the Service Provider's principal place of business.
- Polish law shall be the governing law for agreements concluded under these Terms.
- The invalidity or ineffectiveness of any provision of these Terms shall not affect the validity of the remaining provisions.
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